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GESVALT SOCIEDAD DE TASACIÓN, S.A. provides its users and clients with the following information regarding its Customer Support Service, which may be used for submitting any complaints regarding the services provided by the Company.
The Customer Support Service is fully autonomous and independent to the rest of the Company’s services.
Clients can submit complaints, either personally or through a representative, on paper or by electronic or telematic means, provided they can be read, printed and kept on file, via the following means:
The use of electronic or telematic means must comply with the requirements established in Spanish Law 59/2003, dated 19th December, regarding electronic signatures.
The data required to successfully submit a complaint is the following:
The Customer Support Service is obliged to attend to and resolve any complaints that are submitted by clients within a period of two months from the date of submission, via any of the means previously indicated.
If the client or user is not satisfied with the solution presented by the Customer Support Service, they may submit a further complaint to the Bank of Spain’s Complaints Department, whose contact details are:
Bank of Spain
Department of Market Conduct and Complaints
C/ Alcalá, 48. 28014 Madrid
The following legislation is applicable for the defence of financial services customers: